Cookie Policy

1. About This Policy

We are an evolving technology platform. The specific cookies, trackers, and technologies we use will change over time as the Platform develops. This policy describes our current practices and our general approach. We update it when we make material changes to how we use tracking technologies.

2. What Cookies and Similar Technologies Are

Cookies are small files placed on your device by a website. They allow the website to recognise your device, maintain session state, support security, and gather usage information. We also use similar technologies including local storage, session storage, pixels, device identifiers, and other browser and client-side storage mechanisms. Throughout this policy, references to cookies include all such technologies unless we specify otherwise.

3. How We Use These Technologies

We and our service providers use cookies and similar technologies for the following general purposes.

Essential and security purposes: to keep you logged in, maintain your session, protect against fraud and unauthorised access, and support the secure routing and delivery of the Platform.

Performance and diagnostics: to understand how the Platform performs, detect and diagnose errors, and monitor system health.

Analytics and usage measurement: to understand how Users interact with the Platform, which features are used, how often, and for how long. This helps us make product decisions and improve the Platform. We may use both internal analytics tools and third-party analytics services for these purposes.

Preference and personalisation: to remember your settings and preferences across sessions.

Product improvement: to collect data about usage patterns that informs how we develop new features and improve existing ones.

We may use these technologies in combination and may add new categories of use as the Platform develops. We will update this policy when we do.

4. Categories of Cookies

We use the following general categories of cookies and similar technologies. The specific tools within each category may change over time.

4.1 Strictly Necessary

These are required for the Platform to operate. They maintain your authenticated session, protect against common web security threats, and support infrastructure routing. Without them, you cannot use the Platform. No consent is required for strictly necessary technologies under applicable law.

4.2 Analytics and Performance

These collect information about how Users interact with the Platform, including which pages and features are accessed, how sessions flow, error events, and performance metrics. This information is used to improve the Platform. Some analytics technologies are operated by us directly; others are operated by third-party providers. Third-party analytics providers may transfer data internationally.

4.3 Preferences

These remember your settings and preferences, such as language, display options, and saved configurations, so you do not need to re-enter them each visit.

4.4 Security and Fraud Prevention

These help us identify and respond to unusual activity, protect against automated abuse, and support our security monitoring systems. Some are operated by third-party security providers.

4.5 Payment Processing

When you initiate a payment, our payment processor may set session cookies or use similar technologies to complete the transaction securely and detect fraud. These are set by the payment processor and are subject to its own policies.

5. Third-Party Technologies

Third-party service providers we use, including authentication, infrastructure, analytics, and payment providers, may set their own cookies or use similar technologies when you use the Platform. We do not control those providers' technologies. Their use of cookies is governed by their own privacy and cookie policies. Current major providers include our authentication provider, cloud infrastructure provider, AI model provider, analytics providers, and payment processor. This list may change as the Platform evolves.

6. Consent

Strictly necessary cookies are used without consent as they are required for the Platform to function. Where applicable law requires consent for other categories of cookies, including analytics and preference cookies, we obtain that consent through our consent management system before those cookies are activated. You can withdraw consent at any time through the Cookie Settings option in the Platform's footer or through your browser settings.

For users in the EEA, we aim to comply with the GDPR and the EU ePrivacy Directive. Continued browsing does not constitute consent to non-essential cookies.

7. Managing Your Preferences

You can manage cookies and similar technologies through:

• Your browser settings, which allow you to view, block, or delete cookies. Blocking strictly necessary cookies will prevent you from accessing the Platform.
• Our consent management tool accessible through the Cookie Settings link in the footer of the Platform.
• Opt-out mechanisms offered by specific third-party providers where available.

Guidance on managing cookies in common browsers is available at www.allaboutcookies.org or your browser's help documentation.

8. Retention

The period for which cookies and similar technologies persist depends on their type and purpose. Session technologies expire when you close your browser. Persistent technologies may remain for a period ranging from days to years, depending on the purpose. We periodically review and update our use of persistent technologies. The specific retention period for any given technology may vary based on our operational needs and applicable law.

9. Changes

We update this Cookie Policy when we make material changes to our use of tracking technologies. Where required, we notify registered Users before material changes take effect. The current effective date is always shown at the top of this policy. Cookie-related questions may be directed to hello@clairvyn.com.