Cookies Policy

1. About This Policy

This policy describes our current practices. The specific technologies we use may change as the Platform develops, and we will update this policy when we make material changes.

2. What Cookies Are

Cookies are small files stored on your device by a website. Similar technologies include local storage, session storage and other browser storage. In this policy, "cookies" refers to all of these.

3. How We Use Them

3.1 Strictly Necessary

These are needed for the Platform to work. They keep you signed in, keep your account secure, remember your cookie choice and support features you request. They do not require consent and cannot be switched off through our cookie settings.

3.2 Preferences

These remember settings you choose, such as display options, and whether you have already completed onboarding or product guides.

3.3 Analytics

We use analytics cookies and similar technologies, including session recordings, to understand how the Platform is used, such as which pages and features are visited, how people interact with them and how the Platform performs, so we can improve it. Where the law requires it, we ask for your consent first. Measurement data may also help us understand how people find Clairvyn and the effectiveness of our marketing. We do not sell this data. You can opt out or withdraw consent at any time through Cookie Settings without affecting your use of the Platform.

4. Service Information

To operate, secure and improve the Platform, we may process limited technical information whether or not you consent to analytics, such as aggregate page visits, approximate location at country level derived from your IP address, browser and device type, and error reports. We do this on the basis of our legitimate interest in running a secure and reliable service, and we do not use it to identify you across visits without your consent. We also keep a record of your cookie choice as proof of consent.

5. Third-Party Providers

Some providers we rely on may set their own cookies when you use related features, including our authentication provider when you sign in and our payment processors when you make a payment. Their use of cookies is governed by their own privacy and cookie policies.

6. Your Choices

When you first visit, we ask whether you accept analytics cookies or only essential ones. You can change your choice at any time using the cookie settings link. Your choice applies across our website and application. You can also block or delete cookies in your browser settings, although blocking strictly necessary cookies may stop parts of the Platform from working.

7. Retention

Some cookies expire when you close your browser. Others remain until they expire, you sign out or you delete them, depending on their purpose. We keep your cookie choice for up to 12 months and then ask again.

8. Changes and Contact

We may update this policy from time to time. The effective date above shows when it was last changed. Questions about cookies can be sent to hello@clairvyn.com.